Frequently Asked Questions

Archive 2021-2022


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Benefit Information


Am I Eligible to Enroll in the Student Health Insurance Plan?

Online Enrollment

Early Start Students

PA Students

MAT5 Students

Master of Fine Arts Students

All Other Students

Students with a Qualifying Life Event

Additional Resources


If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

The waiver period for:  PA, MFA Spring Start & Spring/Summer EDUC ended 01/13/2022. The online waiver system can no longer accept new waiver requests.

Get ID Card

Visit the Aetna Student Health site here, then scroll down and click "Get Your ID Card".
Enter your student ID and Date of Birth.

Aetna Navigator

To view Explanation of Benefits, Coverage and find doctors in your area.

  • You will need your ID Card to register for Aetna Navigator (click "How to Print and ID Card" located in Quick Links).
  • Visit the Aetna Navigator site here, then scroll down and click "Register/Login".

Follow the instructions to register your new account.



Enrollment Information

Academic HealthPlans
PO Box 1605
Colleyville, TX  76034

Claims/Customer Information

Aetna Student Health
PO Box 981106
El Paso, TX  79998
Customer Service
24-Hour Informed Health Line

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
Dial 988 from any phone to be immediately connected